Accessibility Statement
Grand Hôtel Bellevue London is committed to providing an inclusive and welcoming environment for all guests. Due to the historic nature of our Grade II listed Victorian building, some structural limitations unfortunately restrict full accessibility. We remain dedicated to assisting every guest to the best of our ability, ensuring comfort, respect, and personal support at all times.
Building Accessibility
Our property is spread across several floors within two listed Victorian townhouse, which imposes certain physical constraints:
- The main entrance is accessible only via a short flight of steps (4steps); there is no ramp or step-free access.
- There is no dedicated accessible parking available.
- An elevator serves all floors of the hotel.
- The reception and bar counters are located on the ground floor and are high-level counters. Assistance is always available:
• A waiter can assist guests at the bar.
• An independent seated check-in can be arranged in our lounge area upon request.
- The hotel does not have accessible (PMR) bedrooms or bathrooms.
- Public restrooms are not equipped for wheelchair users, and there are no raised toilet seats or grab rails.
- We do not provide stools or bathroom seating.
- Some of our rooms, such as the Cabin Rooms, feature raised beds approximately 1 metre high. Small portable steps can be provided upon request to facilitate access.
- We do not provide wheelchairs on-site.
Because of these architectural limitations, we cannot guarantee full accessibility for guests with reduced mobility. However, our team is always available to assist wherever possible.
Hearing & Visual Accessibility
- The fire alarm system is audio only. In the event of an emergency, our trained staff will assist in safely evacuating all guests.
- The hotel does not provide signage or printed material in Braille.
- Guide dogs and registered assistance dogs are welcome throughout the property. No other animals are permitted.
Staff Assistance
Our team is trained to assist guests with empathy and discretion. Whether you require help with luggage, navigation around the building, or alternative arrangements during your stay, please do not hesitate to ask. Staff are available 24 hours a day to support any specific needs.
Before Your Stay
Before booking, we kindly request that guests inform us directly by telephone or email of any special needs or disabilities they may have, so that we can make the necessary arrangements and meet individual requirements where possible. We will provide clear information about room layouts, accessibility constraints, and available support.
We do not provide wheelchairs. All staff are fully trained to assist disabled guests with empathy.
Emergency Procedures
In the event of an evacuation, our night and day staff are trained to assist guests who may require additional support. If you have specific concerns regarding emergency procedures, our Duty Manager will be pleased to discuss these arrangements with you upon check-in.
Legal Compliance
Grand Hôtel Bellevue London complies with the Equality Act 2010 and strives to meet all reasonable accessibility requests within the physical limitations of our historic property.
Continuous Improvement
We are committed to ongoing review and improvement of our accessibility features, both in our facilities and in our staff training. Whenever practical, we will continue to adapt and enhance the guest experience to make it as inclusive as possible.
Contact
If you have any questions regarding accessibility at the Grand Hôtel Bellevue, please contact us:
Email: stay@grandhotelbellevuelondon.com
Phone: +44 (0)20 30892527
Address: Grand Hôtel Bellevue London, 25-27 Norfolk Square, London W2 1RX, United Kingdom
We aim to respond to all accessibility inquiries within five (5) working days.
Review Policy
This Accessibility Statement was last updated on November 2025 and is reviewed annually or following significant changes to the property or facilities.
